Privacy Policy
We hold
the privacy of your personal information in the highest regard. The following
discloses our information gathering and dissemination practices for this
website.
We recognise the importance of protecting your privacy and our policy is
designed to assist you in understanding how we collect, use and safeguard the
personal information you provide to us and to assist you in making informed
decisions when using our site. This policy will be continuously assessed
against new technologies, business practices and our customers' needs.
What Information Do We Collect?
When you visit this web site you may provide us with two types of information:
personal information you knowingly choose to disclose that is collected on an
individual basis and Web site use information collected on an aggregate basis
as you and others browse our Web site.
1. Personal Information You Choose to Provide
Registration Information
When you register for any of our products, services or newsletters you will
provide us information about yourself.
Credit Card Information
If you choose to order from our website we will not collect your credit card
data. Instead we will transfer you to paypal to make payment via their secure
payment gateway using either your paypal account or credit/ debit card.
Email Information
If you choose to correspond with us through email, we may retain the content of
your email messages together with your email address and our responses. We
provide the same protections for these electronic communications that we employ
in the maintenance of information received by mail and telephone.
2. Web Site Use Information
Similar to other commercial Web sites, our Web site utilizes a standard
technology called "cookies" (see explanation below, "What Are
Cookies?") and web server log files to collect information about how our
Web site is used. Information gathered through cookies and Web server logs may
include the date and time of visits, the pages viewed, time spent at our Web
site, and the Web sites visited just before and just after our Web site.
How Do We Use the Information That You Provide to Us?
We use personal information for purposes of administering our business
activities, providing the products and services you requested, to process your
payment via paypal, to monitor the use of the service, our marketing and
promotional efforts and improve our content and service offerings, and
customize our site's content, layout, services and for other lawful purposes.
These uses improve our site and better tailor it to meet your needs.
In order
to fulfil orders we are required to share your details with a 3rd party responsible
for warehousing and shipping of Harrogate Coffee stock to final destination. We also
use external 3rd party assistance for customer service calls, meaning your data
may be shared in order to provide assistance relating to your account or order(s).
Furthermore, such information may be shared with others on an aggregate basis.
Personally identifiable information or business information will not be shared
with parties except as required by law.
Occasionally, we may also use the information we collect to notify you about
important changes to our Website, new services, and special offers we think you
will find valuable. You may notify us at any time if you do not wish to receive
these offers by emailing us at the link provided on the newsletter.
What Are Cookies?
A cookie is a very small text document, which often includes an anonymous
unique identifier. When you visit a Web site, that site's computer asks your
computer for permission to store this file in a part of your hard drive
specifically designated for cookies. Each Web site can send its own cookie to
your browser if your browser's preferences allow it, but (to protect your
privacy) your browser only permits a Web site to access the cookies it has
already sent to you, not the cookies sent to you by other sites. Browsers are
usually set to accept cookies. However, if you would prefer not to receive
cookies, you may alter the configuration of your browser to refuse cookies. If
you choose to have your browser refuse cookies, it is possible that some areas
of our site will not function as effectively when viewed by the users. A
cookie cannot retrieve any other data from your hard drive or pass on computer
viruses.
How Do We Use Information We Collect from Cookies?
As you visit and browse our Web site, the site uses cookies to differentiate
you from other users. In some cases, we also use cookies to prevent you from
having to log in more than is necessary for security. Cookies, in conjunction
with our Web server's log files, allow us to calculate the aggregate number of
people visiting our Web site and which parts of the site are most popular. This
helps us gather feedback to constantly improve our Web site and better serve
our clients. Cookies do not allow us to gather any personal information about
you and we do not intentionally store any personal information that your
browser provided to us in your cookies.
Google Analytics
This website uses Google Analytics to help analyse how users use the site. The
tool uses "cookies," which are text files placed on your computer, to
collect standard Internet log information and visitor behaviour information in
an anonymous form. The information generated by the cookie about your use of
the website (including IP address) is transmitted to Google. This information
is then used to evaluate visitors' use of the website and to compile
statistical reports on website activity for The Harrogate Coffee Company.
We will never (and will not allow any third party to) use the statistical
analytics tool to track or to collect any Personally Identifiable Information
(PII) of visitors to our site. Google will not associate your IP address with
any other data held by Google. Neither we nor Google will link, or seek to
link, an IP address with the identity of a computer user. We will not associate
any data gathered from this site with any Personally Identifiable Information
from any source, unless you explicitly submit that information via a fill-in
form on our website.
IP Addresses
IP addresses are used by your computer every time you are connected to the
Internet. Your IP address is a number that is used by computers on the network
to identify your computer. IP addresses are automatically collected by our web
server as part of demographic and profile data known as traffic data so that
data (such as the Web pages you request) can be sent to you.
Sharing and Selling Information
We do not share, sell, lend or lease any of the information that uniquely
identify a subscriber (such as email addresses or personal details) with anyone
except to the extent it is necessary to process transactions or provide
services that you have requested.
How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that we
collect online and maintain in our database by emailing us. You also have the
right to demand correction of any inaccuracies.
What About Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so, in other words,
when we, in good faith, believe that the law requires it or for the protection
of our legal rights. We may also disclose account information when we have
reason to believe that disclosing this information is necessary to identify,
contact or bring legal action against someone who may be violating our Terms of
Service or to protect the safety of our users and the Public.
What About Other Web Sites Linked to Our Web Site?
We are not responsible for the practices employed by Web sites linked to or
from our Web site or the information or content contained therein. Often links
to other Web sites are provided solely as pointers to information on topics
that may be useful to the users of our Web site.
Please remember that when you use a link to go from our Website to another web
site, our Privacy Policy is no longer in effect. Your browsing and interaction
on any other web site, including web sites, which have a link on our Website,
is subject to that Web site's own rules and policies. Please read over those
rules and policies before proceeding.
Your Consent
By using our Web site you consent to our collection and use of your personal
information as described in this Privacy Policy. We reserve the right to amend
this privacy policy at any time with or without notice.
Our Commitment To Data Security
Please note that your information will be stored and processed on our computers
in the United Kingdom. The laws on holding personal data in the United Kingdom
may be less stringent than the laws of your Country of residence or
citizenship. To prevent unauthorized access, maintain data accuracy, and ensure
the correct use of information, we have put in place appropriate physical,
electronic, and managerial procedures to safeguard and secure the information
we collect online.
Choice/Opt-In/Opt-Out
This site allows visitors to unsubscribe so that they will not receive future
messages. After unsubscribing we will discontinue sending the particular
messages as soon as technically feasible.
A Special Note About Children
Children are not eligible to use our services unsupervised and we ask that children
(under the age of 14) do not submit any personal information to us. If you are
a minor, you can use this service only in conjunction with permission and
guidance from your parents or guardians.
Policy Modifications
We may change this Privacy Policy from time to time. If/when changes are made
to this privacy policy, we will email users who have given us permission to do
so. We will post any changes here, so be sure to check back periodically.
However, please be assured that if the Privacy Policy changes in the future, we
will not use the personal information you have submitted to us under this
Privacy Policy in a manner that is materially inconsistent with this Privacy
Policy, without your prior consent.
